Displaying items by tag: Sam Deckert

COMPANY NEWS: Peak Insight, an award-winning provider of Cisco Customer Experience, Hybrid Work, and Secure Networking solutions, has announced that it has been named the Telstra Cisco Partner of the Year for 2024, marking its second consecutive win in two years. The company was also recognised as a finalist for the Peter Carr Telstra Customer Excellence Award. 

COMPANY NEWS: Peak Insight, a Cisco collaboration, contact centre, connectivity specialist and Telstra partner, has announced that McKenzie Aged Care has deployed Webex by Cisco to support hybrid and flexible working, streamline project management, and coordinate team activities across the group.

GUEST OPINION: It’s tempting to view business collaboration projects as complex activities that take a long time to show a significant return on investment. Planning and deployment is likely to take months and any impact on daily activity will take an extended period to become apparent.

GUEST OPINION by Sam Deckert, Managing Director and Principal Consultant at Peak Insight: Following severe disruptions in early 2020 as COVID-19 began its rampage across the globe, local government offices are slowly coming back to life. It’s becoming increasingly clear, however, that they will be very different workplace environments.

GUEST OPINION by Sam Deckert, Founder and Principal Consultant, Peak Insight: During this current period of disruption and uncertainty, the ways in which customers interact with businesses is changing. Face-to-face dealings are being replaced with phone and online encounters while deliveries are now favoured over in-store transactions.

Here's what the IT industry executives had to say.

Do Industry executives think our lives will improve in the coming year? Or will it be Groundhog Year?  Again... Again... Again...